LoqlyAI
AI-powered chatbot for customer support and sales automation for businesses.
Project Overview
LoqlyAI is a GenAI-powered chatbot platform that automates customer support, appointment booking, and sales workflows for small to mid-sized businesses, tailored by industry and communication tone.
The Business Problem
Small businesses lose customers to slow response times and inconsistent support. Hiring 24/7 support staff is expensive. LoqlyAI bridges this gap with an AI agent that never sleeps.
Key Features & Capabilities
Natural language FAQ resolution, appointment booking automation, sales lead qualification, multi-step workflow orchestration, and industry-specific conversation tailoring. Deployed across web, Slack, and email channels.
Technical Architecture
Full-stack architecture integrating OpenAI Assistant API with custom tools for real-time GenAI interactions, calendar bookings, and intelligent multi-step workflows. Built with Python, LangChain, and FastAPI.
Results & Impact
Reduced average response time from hours to seconds. Automated 70%+ of routine customer inquiries. Enabled 24/7 availability without additional staffing costs.
Technologies & Tools
Python, LangChain, OpenAI, FastAPI, Redis, PostgreSQL, Docker